The day in “Today”: from new to delivered
Every order follows a path from the moment it comes in until it reaches its destination. The Today screen is where you manage it all day without getting lost.
An order’s statuses
An order moves through these statuses:
- Received — it has just come in and hasn’t been touched yet.
- Labelled — noted down and ready to be made.
- Ready — the bouquet is made, waiting for collection or delivery.
- Out for delivery — on its way to the customer.
- Delivered — it has arrived. Done!
If something goes wrong (nobody home, wrong address…), you can mark it as an Incident to deal with it separately.
Moving an order to another status
- Go to Today. You’ll see the day’s deliveries sorted by time.
- Tap an order to open it.
- Change its status as you work: from Received to Labelled, to Ready…
The Today screen updates itself. If your florist marks an order as Ready from another device, you’ll see it instantly without reloading.
When there’s delivering to do
When you have several Ready orders for home delivery, group them into a route instead of heading out blind. It’s explained in Plan and launch today’s delivery route. When you launch the route, those orders move to Out for delivery automatically, and to Delivered when the driver confirms each delivery.
Collecting outstanding payments
If an order was left as Pending payment and the customer pays on collection, open it and mark it as Paid. That way it goes into the day’s till.