FAQ
The most common questions. If yours isn’t here, drop us a line.
I can’t see a section that used to be there
It can be for two reasons:
- Your plan doesn’t include it. You’ll see a padlock next to its name. Upgrade your plan from My account to unlock it (you don’t lose any data).
- Your role doesn’t have access. For example, a florist can’t see Finance or Settings. If you think you should see it, ask the owner to check your role in Settings › Business › Team.
I forgot my password
On the login screen, tap Forgot your password? and follow the steps. It’s explained in detail in Logging in, logging out and recovering your password.
Some features show a padlock after my trial
That means the trial has ended and your account is on the Free plan (or a paid plan was suspended). Your data is all still there: to unlock everything again, choose a plan in My account. Nothing is deleted. See Your trial and the plans.
A web order doesn’t show up / shows up twice
Orders from your online shop come in on their own every so often. If you’ve just placed a test order, wait a few minutes. If something doesn’t add up, check the connection in Settings › Integrations. It’s explained in Connect your online shop.
Can I use Evoflor on my phone?
Yes. It works the same on your phone and you can install it as an app from the browser menu. The bottom bar gives you quick access to Today · Orders · Delivery · New.
Is my data safe?
Yes. Each flower shop’s data is isolated from the others, it travels encrypted and it’s backed up. You can read our policies in the footer of www.evoflor.com.
I need help with something else
Write to us at hola@evoflor.com and we’ll give you a hand.